Shipping Policy

SHIPPING

Order delivery time depends on the demand and the destination country of the products.

We only opt for trackable shipping to ensure your orders are delivered to you.

Order cancellation can only be made within 24hrs after your purchase.

Processing time: 3-5 business days

Deliveries to the US, Canada, European Union, Australia:
5-10 business days (Local warehouse)
10-20 business days (Overseas warehouse)

* Deliveries to Hawaii (USA), Romania, Lithuania, Estonia, Faroe Islands, are estimated to take 10-60 days using Standard Shipping.

Rest of the World:
10-25 business days

Note: Deliveries to islands and remote countries may take longer. Please check with our support team for more information on the estimated delivery time to your address.

Holiday delivery times:
Please allow for a longer shipping time during holiday seasons. This may occur near Christmas or other major holidays because local post offices are experiencing higher volume.

We strive to get orders to our customers as quickly as possible. If you have questions about your shipment status, please get in touch with our customer service team at support@superkittycats.com.

Customs, Duties, and Taxes
On occasion orders may be held up in customs, delaying postage times, and this is unfortunately beyond our control. If your order has not arrived within 3 weeks please contact us so we can work towards resolving the issue.

Your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.

You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you break any such law.