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Returns

Returns:

We offer a 100% satisfaction guarantee – so don’t worry, we got you covered!

If you are not satisfied with your purchase(s), we are happy to accept returns within 14 days for any reason.

However, the item must be in original condition and unused with its packaging completely intact. The package may not show any use in order to qualify for a refund.

You will be responsible for return shipping costs - shipping is not covered within our Return Policy.

Address your trackable parcel to:

Hong Xuan Shu (Return #<your order number>)
Room 204, Building 99,
Sheung Shui Garden, Jihua Road,
Longgang District, Shenzhen,
518112, China.

Please send the tracking details to support@superkittycats.com. Upon receipt of the parcel, and if assessed that the product is in perfect condition and unopened, we will provide you with a full refund, minus the utilized shipping fee.

A refund will be issued via the original payment method.

Exceptions / non-returnable items:

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns on sale/discounted items or gift cards. Please get in touch if you have questions or concerns about your specific item.

We are not responsible for any refund if the shipping address was provided to us wrongly, and the package was shipped to the wrong address.