Shipping & Returns

Shipping:

Order delivery time depends on the demand and the destination country of the products.

We only opt for secured (trackable & insured) shipping to ensure your orders are delivered to you.

Processing time: 3-5 business days

Deliveries to the US, Canada, European Union, Australia:
5-10 business days (Local warehouse)
10-20 business days (Overseas warehouse)

Rest of the World:
10-25 business days

Holiday delivery times:
Please allow for a longer shipping time during holiday seasons. You will always be notified prior to ordering on our website when we are experiencing longer than normal shipping times.
This may occur near Christmas or other major holidays because local post offices are experiencing higher volume.

We strive to get orders to our customers as quickly as possible. If your order is now past its 7th business day and is still processing, or if you have questions about your shipment status, please get in touch with our customer service team at support@superkittycats.com.

Returns:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please note that we do not accept returns for items purchased with discount codes.

To start a return, you can contact us at support@superkittycats.com. If your return is accepted, we’ll send you the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@superkittycats.com.

Insurance Policy 
Super Kitty Cats is proud to work with Route to offer you, our customer, peace of mind when you purchase online with us. With a small fee (as low as 1% of your purchase), you are able to enjoy insurance coverage on your orders. Your orders will be covered for lost, stolen or damaged orders. Please refer to Route Shipping Protection page here, for more details.

With the Route app, you will also get the latest update of your order's tracking status through push notification. Route never leaves you guessing where's my order now?

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.