Shipping & Returns

Shipping:

Order delivery time depends on the demand and the destination country of the products.

We only opt for secured (trackable & insured) shipping to ensure your orders are delivered to you.

Processing time: 3-5 business days

Deliveries to the US, Canada, European Union, Australia:
5-10 business days (Local warehouse)
10-20 business days (Overseas warehouse)

Rest of the World:
10-25 business days

Holiday delivery times:
Please allow for a longer shipping time during holiday seasons. This may occur near Christmas or other major holidays because local post offices are experiencing higher volume.

We strive to get orders to our customers as quickly as possible. If you have questions about your shipment status, please get in touch with our customer service team at support@superkittycats.com.

Returns:

We have a 7-days return policy, which means you have 7 days after receiving your item, to request a return.

To be eligible for a return, your item must be:

  • In the same condition that you received it
  • Unworn or unused
  • With tags
  • In its original packaging
  • Not a discounted item
*Please note that the return shipping costs is not covered.


To start a return, please contact us at support@superkittycats.com. If your return is accepted, we’ll send you the instructions on how and where to send your package.

Exceptions / non-returnable items:

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns on sale/discounted items or gift cards. Please get in touch if you have questions or concerns about your specific item.

 

Refunds:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Replacements:

Below are scenarios that entitles for a replacement claim:

  • Package was lost in transit (Item in transit is not considered lost until courier confirmed it is lost)
  • Item was delivered damaged (Super Kitty Cats must be notified within 24 hrs after item has been delivered)
  • Item was delivered different from what was ordered (Super Kitty Cats must be notified within 24 hrs after item has been delivered)

To request for a replacement, please contact us at support@superkittycats.com. If your replacement is accepted, we’ll send you the new shipping details once it is shipped.

Route Insurance Policy:

Super Kitty Cats is proud to work with Route to offer you, our customer, peace of mind when you purchase online with us. With a small fee (as low as 1% of your purchase), you are able to enjoy insurance coverage on your orders. Your orders will be covered for lost, stolen or damaged orders. Please refer to Route Shipping Protection page here, for more details.

With the Route app, you will also get the latest update of your order's tracking status through push notification. Route never leaves you guessing where's my order now?