Order delivery time depends on the demand and the destination country of the products.
We only opt for secured (trackable & insured) shipping to ensure your orders are delivered to you.
Processing time: 3-5 business days
Deliveries to the US, Canada, European Union, Australia:
5-15 business days (Local warehouse)
10-25 business days (Overseas warehouse)
* Deliveries to Hawaii (USA), Romania, Lithuania, Estonia, Faroe Islands, are estimated to take 10-60 days using Standard Shipping.
Rest of the World:
10-25 business days
Note: Deliveries to islands and remote countries may take longer. Please check with our support team for more information on the estimated delivery time to your address.
Holiday delivery times:
Please allow for a longer shipping time during holiday seasons. This may occur near Christmas or other major holidays because local post offices are experiencing higher volume.
* Please note due to Chinese New Year holidays between 29 Jan - 08 Feb, some orders placed during this time period will be processed after 08 Feb 2022.
We strive to get orders to our customers as quickly as possible. If you have questions about your shipment status, please get in touch with our customer service team at email@example.com.
Please note that sale/discounted items are not eligible for returns.
For regular-priced items, we have a 7-days return policy, which means you have 7 days after receiving your item, to request a return.
To be eligible for a return, your item must be:
To start a return, please contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you the instructions on how and where to send your package.
Exceptions / non-returnable items:
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns on sale/discounted items or gift cards. Please get in touch if you have questions or concerns about your specific item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Please note that items are not eligible for a refund due to size or measurement issues if the shipped item is the same variant/size as you ordered. In case the size/variant issue is due to us, we accept exchange or refund requests.
We are also not responsible for any refund if the shipping address was provided to us wrongly, and the package was shipped to the wrong address.
Below are scenarios that entitles for a replacement claim:
To request for a replacement, please contact us at email@example.com. If your replacement is accepted, we’ll send you the new shipping details once it is shipped.
Route Insurance Policy:
Super Kitty Cats is proud to work with Route to offer you, our customer, peace of mind when you purchase online with us. With a small fee (as low as 1% of your purchase), you are able to enjoy insurance coverage on your orders. Your orders will be covered for lost, stolen or damaged orders. Please refer to Route Shipping Protection page here, for more details.
With the Route app, you will also get the latest update of your order's tracking status through push notification. Route never leaves you guessing where's my order now?