Super Kitty Cats is proud to work with Route to offer you, our customer, peace of mind when you purchase online with us.
Route Shipping Insurance
Route is a third-party application, that allows customers to buy shipping insurance for all orders. Route ensures protection of customers shipment in case of lost, stolen, or damaged.
In order to apply for Route's Shipping Insurance, you are given the option to add the insurance during check out. If you apply for Route's Shipping Insurance, you will receive an email with instructions of how to file a claim if necessary. You can also proceed to file a claim here.
How many days following the last tracking update should I file my claim?
Claims for orders lost in-transit must be filed no later than 30 days from the last available tracking update.
Claims for stolen orders must be filed within 15 days from the date your package was marked delivered.
Claims for damaged orders must be filed within 15 days from the date your package was marked delivered.