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RETURNS POLICY – Change of mind?
We offer a 100% satisfaction guarantee – so don’t worry, we got you covered!
If you are not satisfied with your purchase(s), we are happy to accept returns within 14 days for any reason.
However, the item must be in original condition and unused with its packaging completely intact. The package may not show any use in order to qualify for a refund.
You will be responsible for return shipping costs - shipping is not covered within our Return Policy.
Upon receipt of the parcel and if assessed that the product is in perfect condition and unopened we will provide you with a full refund.
A refund will be issued via the original payment method.
To start a return, please contact us at firstname.lastname@example.org with the following details:
If your return is accepted, we’ll send you the instructions on how and where to send your package.
Exceptions / non-returnable items:
Certain types of items are not eligible for our return policy. Please refer to the list below here:
Please get in touch if you have questions or concerns about your specific item.
Exchange or Replacement
Below are scenarios that entitles for replacement:
*We reserves the right to reject any replacement/refund request if the shipping address was provided to us wrongly, and the package was shipped to the wrong address.
To request for a replacement, please contact us at email@example.com with the following details:
If your request is accepted, we’ll send to you the new tracking details.