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Super Kitty Cats is proud to offer you, our customer, peace of mind when you purchase online with us.
What is Super Kitty Cats Shipping Protection?
Super Kitty Cats allows customers to buy shipping insurance for all orders. Super Kitty Cats ensures protection of customers shipment in case of lost, stolen, or damaged.
How to purchase Super Kitty Cats Shipping Protection?
In order to purchase Super Kitty Cats Shipping Insurance, you can search for "Protection" in our site's search bar, and add the item to cart before check out.
Or you can also click here to add the insurance.
How to make a claim?
To file a claim, please email us at firstname.lastname@example.org with the following details:
Our team will review the claim within 3 days, and provide a replacement or reimbursement to your order's value excluding shipping charges.
How many days following the last tracking update should I file my claim?
Claims for orders lost in-transit must be filed no later than 30 days from the last available tracking update.
Claims for stolen orders must be filed within 15 days from the date your package was marked delivered.
Claims for damaged orders must be filed within 15 days from the date your package was marked delivered.