Super Kitty Cats Shipping Protection

Super Kitty Cats is proud to offer you, our customer, peace of mind when you purchase online with us.

What is Super Kitty Cats Shipping Protection?

Super Kitty Cats allows customers to buy shipping insurance for all orders. Super Kitty Cats ensures protection of customers shipment in case of lost, stolen, or damaged.

How to purchase Super Kitty Cats Shipping Protection?

In order to purchase Super Kitty Cats Shipping Insurance, you can search for "Protection" in our site's search bar, and add the item to cart before check out.

Or you can also click here to add the insurance.

How to make a claim?

To file a claim, please email us at support@superkittycats.com with the following details:

• Order number
• Issue: Lost / Stolen / Damaged
• Supporting images for Damaged claim

Our team will review the claim within 3 days, and provide a replacement or reimbursement to your order's value excluding shipping charges.

Lost Orders

• An order is considered lost if tracking never confirms package status as "delivered"
• If tracking shows no movement or looks to be stuck after exceeding the appropriate amount of shipping days, then orders may be considered lost and a claim will need to be made

How many days following the last tracking update should I file my claim?

• Domestic orders - 7 days
• International orders - 20 days 

Claims for orders lost in-transit must be filed no later than 30 days from the last available tracking update.

Stolen Orders

• An order is considered stolen if tracking confirms package status as "delivered," but not received
• Route asks that you wait 5 days from the day your package status was marked delivered before reaching out and filing your claim

Claims for stolen orders must be filed within 15 days from the date your package was marked delivered.

Damaged Orders

• If your item arrives damaged, unusable, or in an unacceptable condition, Route encourages customers to file a claim immediately
• Please include photo reference of damaged item and packaging received

Claims for damaged orders must be filed within 15 days from the date your package was marked delivered.